Anue Systems is dedicated to building the highest quality
products, coupled with a commitment to providing industry leading customer
support services. The key components of Customer Support Services include:
Software Updates
Products are kept current with the latest features and bug
fixes. During the active maintenance, you will receive automatic notifications when
updates are ready for download.
Technical Support
Customer support is available to you from trained support
engineers located at the Anue facility in Austin, Texas, USA.
Hardware Support
In the event that you need to repair any hardware systems, Anue
Systems offers return to factory repair and advanced replacement options as
described below.
|
Feature
|
Standard
|
Gold
|
Platinum
|
| Software Updates |
Included
|
Included
|
Included
|
|
Technical Support
(via telephone or email)
|
9:00AM - 6:00PM CT
Monday - Friday
|
9:00AM - 6:00PM CT
Monday - Friday
|
Global 24 x 7 x 365 Availability
|
|
Maximum Response Time
(via telephone or email)
|
One Day
|
Four Hours
|
Three Hours
|
| Hardware Support |
|
Advanced Replacement
|
Advanced Replacement
|
Existing customers can submit trouble tickets at:
Anue Systems Customer Support Portal (http://customer.anuesystems.com)